The security landscape is evolving rapidly, and nowhere is that more evident than in the central station. In a recent feature in Security Journal Americas, Immix CEO Chris Brown shared his perspective on how artificial intelligence (AI) is transforming video monitoring—making operations leaner, smarter, and more effective.
The Efficiency Imperative
Central stations face constant pressure to do more with less—less time, fewer operators, tighter margins. As Chris points out, AI helps address this by reducing manual workflows, eliminating nuisance alarms, and surfacing only relevant, high-priority events. The result? Operators are freed to focus on what matters most: responding to real incidents.
Human + Machine = Better Outcomes 
AI isn’t here to replace operators—it’s here to support them. By automating routine tasks, validating alarms, and providing real-time insights, AI enhances the decision-making process. The synergy between human judgment and machine learning leads to faster, more consistent outcomes.
Operational Benefits That Scale
For central stations using Immix, incorporating AI leads to measurable improvements in response time, incident accuracy, and resource allocation. It’s not just about cutting costs—it’s about increasing service quality while scaling operations intelligently.
Explore the Full Interview
Chris dives deeper into how Immix is building an ecosystem of AI integrations to drive real-world value for monitoring centers.
The article appears in the latest issue of Security Journal Americas. Read it here: https://digital.securityjournalamericas.com/html5/reader/production/default.aspx?pubname=&edid=7532d3fb-5399-49bf-bd0d-9f139e7870e7&PNUM=28