Video Automation Software for Central Stations
Protect Your Customer With A Suite Of Interactive Services Enabled by Immix’s Software
How We Can Help
SOFTWARE TO DRIVE YOUR RECURRING REVENUE
Immix CS for central stations provides the software platform for your station to deliver a suite of high-value, software-driven managed video and interactive services directly to your customers.
SOFTWARE TO DRIVE YOUR OPERATIONAL EFFICIENCY
Immix CS has the largest integration library in the industry and provides a single, central alarm monitoring software interface for operators to interact with these systems in an easy and repeatable way.
What is Immix CS?
Immix® CS is a software product that operates in your central station and consolidates a wide range of different security products into one simple operator interface.
Immix® CS is designed to help you deliver new video based services to your customers, build your recurring revenue and complement the investment you have made in your existing automation system.
Its proven to increase dramatically the efficiency of central alarm monitoring stations offering next generation video monitoring services.
Services You Can Offer Through Immix Software
Immix addresses the issues of running a complex security operation delivering:
Video Verification
Verify traditional alarm events with associated video to ensure a speedy response while reducing costly false dispatches
Guard Tours
Provide scheduled virtual guard tours, that step operators through each of the relevant onsite cameras. Like all Immix events everything the operator saw, said and did on the tour is audited in the Immix multimedia audit trail
Video Detection and Response
Remote Access
Blended Services
What’s Unique About IMMIX CS?
Integrations
Immix integrates a wide range of security technologies into one unified user experience, supported by an extensive library spanning hundreds of manufacturers and thousands of products across video, audio, intrusion, access control, fire, analytics, AI, and automation.
This broad integration library gives monitoring stations the flexibility to support varied customer environments, even when each customer may use different devices, systems, or manufacturers. Operators can manage events through a consistent workflow inside Immix, rather than switching between separate platforms or building one-off processes for each technology.
By bringing these systems together in a common operating environment, Immix helps reduce the cost and complexity of custom development, operator training, and long-term support. The result is a more consistent service experience for customers and a more efficient workflow for monitoring teams.
Orchestrated Workflows for Service Delivery
Immix helps monitoring stations turn connected systems into coordinated service workflows.
In a parking garage, for example, a customer may request help at a ticket machine. Immix can receive the alarm, present live video for verification, allow the operator to speak with the customer through an intercom, and support gate control through another connected system.
Each step is handled within the Immix workflow, giving operators a clearer path from event to action. This flexibility allows Immix customers to build practical, site-specific services across different environments, systems, and customer needs.
Everything Is Audited
Immix software records everything an operator saw, said, and did while processing an event, creating a complete audit trail of the response.
This gives monitoring stations full visibility into how each event was handled, from initial receipt through resolution. Instead of relying on memory, screenshots, or disconnected records, teams can review the full sequence of operator activity inside Immix. Every response is captured clearly, so teams and customers have full transparency into what was seen, said, and done.
This audit trail can be shared securely with your customers, providing them the insight and confidence of the services you provide. The data within the audit trail is available to be shared with back office systems, including existing automation and reporting tools.
Customer Access
Immix is a fully browser-based software platform, giving monitoring stations the flexibility to create a branded web portal for their customers.
With the customer user role, administrators can tailor each customer’s view based on what they should be able to access. This can include the multimedia audit trail for events, live cameras, reports, and dashboards, with access filtered across all sites or limited to a single site.
You control what each customer can see, giving them direct and convenient access to the right information while maintaining clear boundaries across your operation.
Immix Dashboard
Immix Dashboard is available across both Central Station and Guard Force, giving teams a clear, real-time view of operational performance.
With an updated interface and information-rich layout, the dashboard brings key metrics and activity into one place for central stations, alarm receiving centers, and security operations centers. Administrators and management teams can quickly see how their operation is performing, monitor trends, and identify areas that may need attention.
This gives leaders a practical, at-a-glance view of the information that matters most, helping them stay informed and make better decisions throughout the day.
Customers Who Trust Immix
G4S provides interactive monitoring services using Immix from central stations in North America and Europe.
“Immix is Securitas’ global technology partner for our Remote Guarding services and as we expand our offerings in the US market, in line with customer requests, we have looked to them to provide a managed services platform for our corporate customers. These latest developments allow us to provide additional technology and manpower solutions to the Protective Services industry. These services can range from basic alarm verification to interactive access control, and can be buffeted by the deployment of Mobile Guarding solutions. We can also provide the option to outsource temporary monitoring or an entire security operation center (SOC) to our state-of-the-art facility in Charlotte. By combining this technology with the expertise of our Protective Services team we can now offer an end-to-end service that is more flexible and cost effective than ever before.”
Greg Abbott,
Vice President, Marketing and Training
Securitas USA
“We have been using Immix since we began offering video monitoring services over ten years ago. In that time they have consistently exceeded our expectations and provided us with the tools needed to support a number of different customers using a wide range of video products. It is because of their high level of support and easy to use monitoring platform that we have been successful in growing our video monitoring business year over year.”
Brandon Niles,
Director of Operations
Acadian Monitoring Services
“Regardless of the product technology, the operator view is always the same. Everything the operator can see, and every action he takes, can be recorded and audited at a later date in line with police requirements. It also enables us to monitor system performance and manage staff levels accordingly.”
Colin Walters,
General Manager
Chubb RVR
“The partnership with Immix has enabled us to provide our customers with a very friendly, slick looking web interface and allowed us to protect our customer assets without requiring their investment in a homogeneous hardware platform upgrades. The range of supported products is great, and new or improved integrations are coming out all the time. It is unique in the monitoring software marketplace.”
Chris Blake,
Operations Manager
G4S North America
“Once Immix was installed, we were able to standardize on a single process which brought excellent efficiency savings. We were then able to grow our remote monitoring services by taking on many different types of connections and providing different levels of service for our customers.”
Dirk Puylaert,
Security Manager
Securitas Alert Services, Belgium