Video Automation Software for Central Stations
Protect Your Customer With A Suite Of Interactive Services Enabled by the Immix Software
How We Can Help
SOFTWARE TO DRIVE YOUR RECURRING REVENUE
Immix CS for central stations provides the software platform for your station to deliver a suite of high-value, software-driven managed video and interactive services directly to your customers.
SOFTWARE TO DRIVE YOUR OPERATIONAL EFFICIENCY
Immix CS has the largest integration library in the industry and provides a single, central alarm monitoring software interface for operators to interact with these systems in an easy and repeatable way.
What is Immix CS?
Immix® CS is a software product that operates in your Central station and consolidates a wide range of different security products into one simple operator interface.
Immix® CS is designed to help you deliver new video based services to your customers, build your recurring revenue and complement the investment you have made in your existing automation system.
Its proven to increase dramatically the efficiency of central alarm monitoring stations offering next generation video monitoring services.
Services You Can Offer Through Immix Software
Immix addresses the issues of running a complex security operation delivering:
Video Verification
Verify traditional alarm events with associated video to ensure a speedy response while reducing costly false dispatches
Guard Tours
Provide scheduled virtual guard tours, that step operators through each of the relevant onsite cameras. Like all Immix events everything the operator saw, said and did on the tour is audited in the Immix multimedia audit trail
Video Detection and Response
Remote Access
Blended Services
What’s Unique About IMMIX CS?
Integrations
Immix software integrates seamlessly a multitude of disparate security technologies – more than 500 camera, video, audio, alarm intrusion, access control, fire, analytics, AI, and automation vendors – into one unified user experience and workflow. This vast integration library allows your station to provide service across customers, supporting different devices from different manufacturers yet delivering a seamless service to your customer. We integrate with all these different devices and systems, which provides a standardization of functionality across disparate systems eliminating the high cost of developing, training and maintaining custom solutions. Learn More about our Integration Partners.
Orchestrated Workflows for Service Delivery
Immix software connects to lots of different types of systems and devices, and the strength of Immix is its ability to mix the features and functions of these systems into one service delivery platform. For instance, you could create a remote guarding service for a parking garage where if a customer triggers an alarm for help with the ticket machine, Immix will receive and verify the customer via video. The operator will then open an audio channel on the intercom to talk to the customer to understand the situation, opening the gate via another system. Everyday Immix customers create new and unique services based upon the flexibility of the platform.
Everything Is Audited
Immix software records everything the operator saw, said and did while processing an event in Immix. This audit trail provides complete transparency for your operation, never again will you ask what did they see or do when they responded to an event. This audit trail can be shared securely with your customers, providing them the insight and confidence of the services you provide. This audit trail is available to be shared with back office systems, most commonly with your existing automation or reporting systems.
Customer Access
Immix is a 100% browser based software platform providing the flexibility to create your own unique branded web portal. We have created a customer user role that provides your administrators the control to tailor the view you provide to your customers. This customer view can include access to the multimedia audit trail of event, live cameras, reports and dashboards and can be filtered to all their sites or just a single site – you control what they see.
Immix Dashboard
Customers Who Trust Immix
G4S provides interactive monitoring services using Immix from central stations in North America and Europe.
“Immix is Securitas’ global technology partner for our Remote Guarding services and as we expand our offerings in the US market, in line with customer requests, we have looked to them to provide a managed services platform for our corporate customers. These latest developments allow us to provide additional technology and manpower solutions to the Protective Services industry. These services can range from basic alarm verification to interactive access control, and can be buffeted by the deployment of Mobile Guarding solutions. We can also provide the option to outsource temporary monitoring or an entire security operation center (SOC) to our state-of-the-art facility in Charlotte. By combining this technology with the expertise of our Protective Services team we can now offer an end-to-end service that is more flexible and cost effective than ever before.”
Greg Abbott,
Vice President, Marketing and Training
Securitas USA
“We have been using Immix since we began offering video monitoring services over ten years ago. In that time they have consistently exceeded our expectations and provided us with the tools needed to support a number of different customers using a wide range of video products. It is because of their high level of support and easy to use monitoring platform that we have been successful in growing our video monitoring business year over year.”
Brandon Niles,
Director of Operations
Acadian Monitoring Services
“Regardless of the product technology, the operator view is always the same. Everything the operator can see, and every action he takes, can be recorded and audited at a later date in line with police requirements. It also enables us to monitor system performance and manage staff levels accordingly.”
Colin Walters,
General Manager
Chubb RVR
“The partnership with Immix has enabled us to provide our customers with a very friendly, slick looking web interface and allowed us to protect our customer assets without requiring their investment in a homogeneous hardware platform upgrades. The range of supported products is great, and new or improved integrations are coming out all the time. It is unique in the monitoring software marketplace.”
Chris Blake,
Operations Manager
G4S North America
“Once Immix was installed, we were able to standardize on a single process which brought excellent efficiency savings. We were then able to grow our remote monitoring services by taking on many different types of connections and providing different levels of service for our customers.”
Dirk Puylaert,
Security Manager
Securitas Alert Services, Belgium