Dispatch
Turning Events Into Informed Action
What is Dispatch?
Security does not end when an alarm is received. In many cases, that is where the most critical decisions begin.
Dispatch within the Immix platform is designed as an extension of the monitoring workflow, not a separate system or afterthought. It connects events, intelligence, and people across the security and operational ecosystem so that the right information reaches the right stakeholders at the right time.
This approach reflects the reality of modern security operations. Monitoring teams, field responders, law enforcement, and site stakeholders all play a role in achieving effective outcomes. When these groups operate in silos, response slows, context is lost, and accountability becomes difficult to maintain. Immix brings those pieces together within a single, connected workflow.
Benefits of Having Monitoring, Response, and Reporting in Single Workflow
Integral part of security workflow
Improved support for modern security operations linking monitoring teams, field responders, LEOs, and site stakeholders. Extension of existing monitoring workflow connecting events, intelligence, and people across security and operational systems.
Monitored and coordinated response in single system
Part of end-to-end event lifecycle, combining event data and dispatch instructions into a single system leading to faster response and clearer communication. Event details, images, videos, notes and outcomes are located in single system for better decision makeing and forensic analyses.
Reduce manual effort and operational risk
Integrated dispatch workflows help reduce manual process inefficiencies by keeping data connected from the moment an event is detected through final resolution. This leads to faster response, more consistent reporting, and clearer accountability across teams.
Flexible enough to support evolving operational models
Supports hybrid, evolving security models by aligning distpatch decisions with specific SOPs, threat severity and operational priorities. Dispatch is embedded within your org’s broader monitoring workflow, not living in static documents that fall out of date.
Delivers context, not just notifications
Immix focuses on usable event data that can be used for analyses and turned into continuous improvement. The same data that supports dispatch in the moment also fuels reporting, performance analyses, and operational insight over time.
Built from experience, designed for the industry
Immix has worked alongside monitoring centers, SOCs, and response partners for more than two decades. We understand the operational realities because we have seen them firsthand. Dispatch is about enabling informed decisions, aligning teams, and supporting workflows that reflect how security is delivered today.
Immix Dispatch Testimonials
IncidentCODE has been a vital part of our central station operations. Our customers cannot live without it. It truly separates us from our competitors. and wse are extremely happy with this service.
Every time an officer responds to a call, there are numerous unknowns. IncidentCODE gives us situational awareness, which reduces surprises and guess work. We know exactly what’s waiting for us know. We are safer and our community is safer because of the type of information IncidentCODE provides.
Every site we monitor uses IncdientCODE. It is an integral part of our process for managing events and communicating with our customers.
It allows us to consolidate reporting across remote guarding, managed services, and manned guarding – giving our clients a more complete picture of their security operations while making it easier for our teams to work efficiently and at scale. By bringing data together, we can demonstrate value more clearly and support smarter, faster decision-making.
Immix Dispatch Partners
Integrated Dispatch Communications and Intelligence Capabilities
TrackTik
Immix has partnered with Trackforce to develop an integration with their guarding and workforce management platform TrackTik to align monitoring and guard operations within a shared workflow.
IncidentCODE
IncidentCODE enables secure, real-time sharing of incident information with law enforcement and site stakeholders.
Within Immix, operators can generate IncidentCODEs tied directly to verified events.
RSPNDR
RSPNDR connects monitoring centers to a nationwide network of licensed mobile guards who can respond based on proximity.
Through Immix, operators can activate on-demand guard response with a single action, without leaving the monitoring interface. Event details flow directly into the response workflow, and updates from the field are captured automatically.
This enables faster response, greater transparency, and expanded service options without adding operational complexity.
ECHO
In the UK, Immix integrates with ECHO to support digital alarm signal transmission from approved Alarm Receiving Centers to participating police forces.
This integration reduces manual call handling and accelerates response.
Immix Dispatch Videos
Immix Dispatch in partnership with IncidentCODE provides monitoring centers with a last-mile solution for law enforcement or private security dispatch.
TrackTick: How integrated workflows empower monitoring centers to respond faster, reduce manual effort, and deliver higher-value services.
Interested in learning more about Dispatch?
Upon “submit,” the Immix team will contact you promptly to provide additional information and discuss possible next steps.