Immix Partner: Trackforce

Trackforce is a global leader in security workforce management software, focused on helping guarding companies and security service providers operate more efficiently, consistently, and transparently. Through its TrackTik platform, Trackforce delivers web and mobile tools that support dispatch, reporting, guard oversight, and client accountability across diverse operational environments.

Designed for real-world security operations, Trackforce helps organizations manage labor-intensive services while maintaining visibility, compliance, and service quality.

Empowering Guarding Companies with Connected Operations

The integration between Immix and Trackforce brings monitoring and field operations into a shared workflow, aligning remote, mobile, and on-site security services around a single source of truth.

By connecting Immix’s event-driven monitoring environment with Trackforce’s workforce management and reporting capabilities, security teams can move from detection to dispatch to documentation without losing context or re-entering information.

Events handled within Immix can be dispatched directly to TrackTik users, while reports, images, and outcomes flow back automatically. This creates continuity across teams, improves response coordination, and ensures that operational data remains consistent from start to finish.

TrackTik Platform

Bridging monitoring and field response

Security organizations increasingly operate hybrid models that combine remote monitoring, mobile response, and on-site guarding. When these teams rely on disconnected systems, delays, data gaps, and manual effort become unavoidable.

The Immix and Trackforce integration addresses this challenge by keeping monitoring and dispatch aligned within the same operational framework.

For monitoring teams, this means:

  • Dispatching field resources directly from Immix
  • Eliminating duplicate data entry and manual follow-up
  • Maintaining visibility into response status and outcomes

For field teams, this means:

  • Receiving complete event context, images, and instructions on mobile devices
  • Submitting reports and supporting media from the field
  • Ensuring accurate, timely documentation for clients and stakeholders
Operational clarity and accountability

By preserving the full lifecycle of an event across both platforms, the Immix and Trackforce integration supports stronger accountability and insight.

Dispatch activity, reports, and supporting evidence remain tied to the original event, creating a clear audit trail that can be used for client reporting, performance analysis, and continuous improvement. This visibility helps organizations measure response effectiveness, identify operational bottlenecks, and adapt SOPs as conditions and service models evolve.

Key capabilities of the TrackTik integration
  • Dispatch of TrackTik users directly from Immix
  • Submission of images and supporting media from the field
  • Reporting using preset templates
  • Customizable reporting capabilities
  • Visibility into current and historical dispatches and reports
Trackforce and TrackTik Integration Resources

For more details, please review the TrackTik support page on the Immix support portal, visit their website at https://www.trackforce.com, or download the Immix-TrackTik Solution Brief.

Partner or Integrate with Immix

To learn more about partnering with Immix and integrating with the Immix GF: Guard Force and Immix CS: Video Automation for Central Stations platforms, please visit our Become a Partner page.